If you have any questions about our products, ordering process, or research supply availability, please feel free to get in touch.

Product Sourcing Requests
If you are seeking a research compound that is not currently listed on our website, please contact us with your enquiry. Where possible, we may be able to assist with sourcing additional research materials upon request.

Out-of-Stock Items
If a product is temporarily unavailable, restocking may be arranged or a back order. In most cases, out-of-stock items can be replenished and dispatched within up to 14 business days, subject to supplier availability.

Please note that all products supplied are intended for laboratory research purposes only and are provided in accordance with applicable Australian laws and regulations.

We aim to respond to all enquiries as promptly as possible.

No Return, No Exchange Policy for Peptides

Due to the specialised nature of peptide products, all sales are final. We do not accept returns or exchanges unless the product is faulty or not as described.

Important information:

• Peptides are research-grade products that cannot be returned or exchanged once dispatched due to contamination risks and product degradation.
• Under Australian Consumer Law, you are entitled to a remedy if the product is faulty, damaged, or not as described. Please contact us within 48 hours of receiving your order with photographic evidence if you believe your product is defective.
• We ensure all peptides undergo strict quality control before dispatch.

By placing an order, you acknowledge and accept this policy.